FAQ

About

How is MyGroms different?


At MyGroms we aim to not only provide you with high-quality products, but also the freedom to design your ideal family's kit. We are here to make sure your shopping experience is as comfortable, fast, and secure as possible.




How does MyGroms keep food safe?


Food safety is extremely important to us.

  1. We reduce the supply chain product safety risks by conducting detailed food safety assessments with suppliers.
  2. We train associates on Standards and Food Safety. All of our associates receive thorough food safety training specific to the tasks they perform. All food safety training includes instruction on proper handling, hygiene, storage, cleaning and sanitation, and pest management.




Where can I get a kit?


At the moment, our kits are only available on our site. We are not available in any retail stores and do not have authorized resellers on other ecommerce sites. To guarantee the quality of our products and services, we advise making your purchases directly through mygroms.com or through our official app.




Are there any causes that MyGroms is supporting?


Social impact is something that is near and dear to us and we want to be extremely thoughtful as we build this part of our business out. MyGroms participates in multiple community projects. We invite you to learn more about our involvement with the community in our "Community" section.





Delivery

Delivery


Schedule your delivery for later in the day or maybe for next week. We offer delivery 24 hours 7 days a week to fit your schedule.




Where we deliver


Our current delivery locations are:

  • Broward County, FL
  • Miami-Dade County, FL
  • Palm Beach County, FL




New location


We know many customers are excited to use our services, and we're in the process of expanding across the country. We could be coming to your area soon!

To be notified when we start serving your county:

  1. Check our locations page for our upcoming openings locations and dates.
  2. Click “Get notified when we expand to your area” and sign up for updates and reminders.

To request a new delivery location:

  1. Check our locations page
  2. Click "Request new location"
  3. Fill out the "New Location Request Form" and a member of our team will be in touch as soon as possible.





Safety

Safety impacts


When large-scale, national events happen, mass purchasing heavily impacts the grocery industry. To help us better respond, MyGroms put some additional measures in place

  • Reserve:​​
    • Reserve your products in advance of a high-volume season and get free delivery on your order.​
  • Pre-order:
    • Buy your products in advance of a high-volume season with a 20% downpayment and get an 80% discount to your total order plus free delivery. ​
  • Tighter availability:
    • Some products may be running low. MyGroms continuously updates availability to ensure you’re notified of any order changes or updates in real-time.
  • Item purchase limit:
    • "Essential" items might have a purchase limits in place. Attempting to add more than the purchase limit for these items automatically resets the selection to the maximum limit and lets you know you’ve exceeded the purchase limit.





Our kits

Can I customize the components in my kit?


Of course! We're all about customization. Our kits include the essential items to serve you and your family, but it doesn't stop there. You can edit the quantities and add or replace products at your convenience.




Do you have kits for pets?


Our little, and sometimes not so little, friends! Of course we have something for them. When selecting the MyGroms Pet Kit we adjust the quantity of water needed, we also add some snacks, pads, disposable bags, and a special surprise! If you decide to get your pet's food elsewhere, we strongly recommend you storing enough pet food for at least 1 day per pet. It’s best practice to match your emergency pet food quantity with the quantity of emergency food you have for your family. When storing pet food, we recommend easy to open containers, for example resealable bags or easy to open canisters.




I bought my kit, now what?


Congratulations, we are so excited to have as a member of the MyGroms family! When you receive your kit, you should go ahead and unbox the entire thing. We want you to take the time to get a feel of all the products in your kit! By doing this now, you are ensuring that the products you’ve received are in perfect condition. You can also get involved with MyGroms' community by downloading our app, following on social media or being part of our affilliate program.




What type of kits do we offer?


We have the perfect kit for any occasion! Supply kit Basic: Groceries for 1 or 2 weeks for all the members of your family. Supply kit Premium: Groceries for 1 or 2 weeks with a few extras for all the members of your family. Pets: Special items for our, little, and not so little, friends. Kids: Products specially selected for our young explorers. Emergency: Get the must-have supplies to be prepared in any emergency. Snacks: We all get cravings from time to time... We got you with the munchies. Entertainment: Up a board game? What about a friendly competition, or are you more into books? We have something for you. Hurricane Party - Limited Edition: Florida at its finests...





Support

Get Help


Let’s talk! We’re here to help. If you have questions or an issue related to a specific order, call us at 1-786-716-0084 or send us an email to contact@mygroms.com.





Partnerships

How can MyGroms help my business?


We want you to focus on what you're best at, your product! That's why at MyGroms we go the extra-mile. From storage space in our facilities or transportation, to marketing and last-mile delivery, we have the perfect solution for your business needs.





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Palm Beach County, FL

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